Get support – wherever you are
If you have issues with access to a specialist, long-distance from clinics, lack of time, or confidentiality issues in your community I can help by providing online consultations via secure video-conferencing or telephone.
My e-psychology clients find that being able to access treatment remotely means they can get the help they need, when and where it’s convenient. Studies have demonstrated that Telehealth consultations can provide equivalent treatment outcomes (therapeutic relationship, symptom reduction, improvement in quality of life) and client satisfaction as face-to-face consulting.
What is Telehealth?
Telehealth refers to services delivered online or by telephone – access to psychology services can be provided to anyone, anywhere. For example, people in rural, remote and outer metropolitan areas can see me without the time and expense involved in travelling to Melbourne, Australia. Likewise, people who live in Metropolitan areas and who do not want to (or cannot) go into clinics can access support wherever they are.
How does it work?
Telepsychology is a consultation conducted online between you and I while we are in different locations. The consultation may occur anywhere that suits you.
I will speak with you and ask you questions in the same way I would at a face-to-face consultation.
Telepsychology benefits include the following:
- Improved access to a psychologist
- Reduced waiting times to see a psychologist
- Reduced travel, time and costs.
- Fewer work absences
- Decreased community confidentiality concerns
How do I organise Telehealth?
Note: From November 1, 2017 Medicare will provide rebates for 7 individual psychological sessions in a calendar year to people living in rural and remote areas of Australia.
- Check if you are eligible from the following link – Telehealth (zoom in on the map and choose your locale – you will be eligible for rebated sessions if you live in a MMM 4, 5, 6 or 7 region)
- Get a referral letter and Mental Health Care Plan from your GP
- Book a Time
Tips for successful consultations
- A computer, tablet or smartphone (I will give you details regarding video-conferencing software).
- A fast, reliable internet connection (do test the connection and software before your first consultation).
- Read the instructions provided.
- Make the room as comfortable, quiet and private as possible.
- If you have young children, arrange care in advance so you don’t get interrupted.
- Turn off notifications, alerts, radios and TVs.
- Try to make sure your face is well-lit.
- Don’t sit directly in front of a window (it can make it hard to see your face).
- If you have someone supporting you, check that the webcam includes them in the shot.
- There might be some delay between one person speaking and the other person hearing it. Wait for the other person to finish speaking before you start.
- Avoid using the internet for other things at the same time (for example streaming TV, downloading movies or playing games).