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Telehealth service

Get support – wherever you are

Is access to specialists, long distance travel or lack of time a problem for you?  
I provide online consultations via secure video-conferencing or telephone.

My e-psychology clients find that being able to access treatment remotely means they can get the help they need, when and where it’s convenient.  Studies have demonstrated that Telehealth consultations can provide equivalent treatment outcomes (therapeutic relationship, symptom reduction, improvement in quality of life) and client satisfaction as face-to-face consulting.

What is Telehealth?

Telehealth refers to services delivered online or by telephone – access to psychology services can be provided to anyone, anywhere.  For example, people in rural, remote and outer metropolitan areas can see me without the time and expense involved in travelling to Melbourne, Australia.  Likewise, people who live in Metropolitan areas and who do not want to (or cannot) go into clinics can access support wherever they are.

Tips for successful consultations

  1.  A computer, tablet or smartphone (I will give you details regarding video-conferencing software).
  2.  A fast, reliable internet connection (do test the connection and software before your first consultation).
  3.  Read the instructions provided.
  4.  Make the room as quiet and private as possible – turn off radios and TVs.
  5.  If you have young children, arrange care in advance so you don’t get interrupted.
  6.  Turn off notifications/alerts.
  7.  Try to make sure your face is well-lit.
  8.  Don’t sit directly in front of a window, because it can make it hard to see your face.
  9.  If you have someone supporting you, check that the webcam includes them in the shot.
  10.  There might be some delay between one person speaking and the other person hearing it. Wait for the other person to finish speaking before you start.
  11.  Avoid using the internet for other things at the same time (for example streaming TV, downloading movies or playing games).

How do I organise Telehealth?

A referral is not needed to access this service.

Click here to Book a Time now or contact me to briefly discuss your situation and ensure that this service will suit you.

NOTE: From November 1, 2017 Medicare will provide rebates for 7 individual psychological sessions in a calendar year to people living in rural and remote areas of Australia.

  • Check if you are eligible from the following link – Telehealth (zoom in on the map and choose your locale – you will be eligible for rebated sessions if you live in a MMM 4, 5, 6 or 7 region)
  • Get a referral letter and Mental Health Care Plan from your GP
  • Book a Time


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